Skills

Managing Difficult Conversations

We have so many interactions in the run of a day, it’s reasonable to expect that some of themare going to be difficult. Whether these are conversations that you have in person, or youmanage a virtual team and need to speak with someone in another city, there are things thatyou can do to make these conversations go smoothly. This one-day workshop will give you thetools to manage difficult conversations and get the best results possible out of them.